Support

Need help with the Rental Car Proof app or website? Check the FAQ below — if it doesn’t cover your question, we’re happy to help directly.

FAQ

What does Rental Car Proof do?

Rental Car Proof helps you take organized photo evidence before and after a rental car booking. The app guides you through the vehicle and helps create a clearer record of the car’s condition.

Are my photos timestamped?

Yes. Photos captured through the app are associated with the time they were taken. Evidence packs also show timestamp information alongside each photo.

Does the app use my location?

Yes, if you allow location access. Location helps show where the evidence was captured. If location is unavailable, the app may show a warning or ask you to enter the pickup or return location manually.

What if GPS is unavailable?

You can still take photos, but the app will clearly show that precise location data was unavailable. You may be asked to enter the rental location manually.

Where are my photos stored?

Photos taken through the app are stored securely on Rental Car Proof servers. Your photos remain associated with your account and can be accessed when generating an evidence pack. If you delete your account, your photos and inspection data are permanently deleted from our servers.

How do I delete my account?

In the app, go to Settings → Delete Account. Deleting your account permanently removes your account and all inspection data from Rental Car Proof servers, subject to any retention described in the Privacy Policy. See our Account Deletion page for more detail.

Can Rental Car Proof guarantee I will win a damage dispute?

No. Rental Car Proof helps you collect and organize evidence, but it cannot guarantee the outcome of any dispute, chargeback, insurance claim, or legal process.

Still need help?

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